b e s s e n t i a l

Frequently Asked Questions

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  • What is Bessential Water?

    Bessential Water is our brand of premium bottled water sourced from natural springs, known for its purity and quality.
  • Is Bessential Water safe to drink?

    Absolutely. Bessential Water is rigorously tested and meets all safety standards set by the National Agency for Food and Drug Administration and Control (NAFDAC).
  • What distinguishes Bessential from other bottled water brands?

    Bessential Water is renowned for its exceptional taste, naturally occurring minerals, and commitment to eco-friendly packaging.
  • Is Bessential Water environmentally friendly?

    Yes, Bessential Water is committed to sustainability. Our bottles are 100% recyclable, and we continuously work to reduce our environmental footprint.
  • What's the difference between Bessential spring water and purified water?

    Bessential spring water is sourced from natural springs and undergoes minimal processing, preserving its natural taste. Purified water is treated to remove impurities.
  • Are there any added chemicals in Bessential Water?

    No, Bessential Water is 100% natural with no added chemicals. It's pure and as nature intended.
  • How long can I store Bessential Water before consumption?

    Bessential Water has an indefinite shelf life, but for the best quality, it's recommended to consume it within two years.
  • Are Bessential Water bottles BPA-free?

    Yes, Bessential Water bottles are made from BPA-free materials, ensuring your health and well-being.
  • Do you offer various bottle sizes?

    Yes, Bessential Water is available in a range of sizes, from convenient single-serve bottles to larger gallon-sized containers.
  • Can I recycle Bessential Water bottles?

    Absolutely! You can recycle Bessential Water bottles through your local recycling program. Please follow your local guidelines.
  • Do you offer home delivery services for Bessential Water?

    Yes, we provide home delivery services. You can easily order Bessential Water online or through our authorized partners.
  • Can I purchase Bessential Water in bulk for events or businesses?

    Yes, we offer bulk purchasing options and can provide customized solutions for events and businesses.
  • What sets Bessential Water apart from tap water?

    Bessential Water offers a consistent quality and is convenient for those on the move. It's a great choice for areas with water quality concerns.
  • Is Bessential Water regularly tested for contaminants?

    We conduct routine testing to ensure that Bessential Water consistently meets or exceeds all safety and quality standards.
  • Are there any discounts or loyalty programs for regular Bessential Water customers?

    Yes, Bessential Water frequently offers discounts and loyalty programs. Check our website for the latest promotions.
  • Where can I find Bessential Water for purchase?

    Bessential Water is available at many retail stores, online, and through our distribution partners.
  • Is Bessential Water suitable for infants and pregnant women?

    Yes, Bessential Water is safe for people of all ages, including infants and pregnant women. Staying well-hydrated is crucial during pregnancy.
  • What is the source of the minerals in Bessential mineral water?

    The minerals in Bessential mineral water are naturally occurring, sourced from the geological formations of our pristine spring.
  • Do you offer bulk water delivery services for businesses and offices?

    Absolutely, Bessential Water provides convenient bulk water delivery services for businesses, offices, and commercial establishments.
  • Is there a recommended daily water intake with Bessential Water?

    The recommended daily water intake varies by individual, but a general guideline is to drink at least 8 cups (64 ounces) of water per day for optimal hydration.
  • Can I use Bessential Water for cooking or making beverages like tea and coffee?

    Yes, Bessential Water is ideal for cooking and preparing beverages. Its pure taste enhances the flavors of your dishes and beverages.
  • Is Bessential Water available in multi-packs for regular home use?

    Yes, Bessential Water is available in convenient multi-packs to ensure you always have access to great-tasting water.
  • Is Bessential Water available for international shipping?

    Currently, we primarily serve domestic markets, but please check with our customer service for international shipping options.
  • Do you ship your product to other countries?

    At the moment, we do not offer inter-country delivery. While we work imensely to expand through all nooks and crannies of Nigeria, We hope that in the nearest future, we will begin export to other countries.
  • Do you provide inter-state delivery in Nigeria?

    Inter-state deliveries are available when you order from Jumia or Konga.
  • Can I return the product after purchase?

    In most cases, we would not accept a product after purchase; but under certain conditions, we may consider in the event that items meet the following conditions:
  • What is the best way to contact with the delivery personnel?

    The easiest way to contact your delivery personnel is by using the Track ID you received via email upon successful order. Click the vehicle icon at the header of this platform and use your Track ID to trigger order information. You'll see delivery personnel's information. Alternatively, you may contact our customer care for assistance.
  • What is the benefit of subscribing to your mailing list?

    Benefit of subscribing to mailing list include:
    • Product must be return within 3 days after purchase.
    • Product must not be opened, or mishandled.
    • Product must be found in good condition.
  • What if the prepaid goods are not delivered?

    Bessential guarantees to deliver all orders placed both on our platform, and through our second party agents such as Jumia and Konga.
  • Do you offer door-step delivery?

    At the moment, we offer home deliveries for bulk purchase within Owerri. Inter-state deliveries are available when you order from Jumia or Konga.
    • Receive latest updates about Bessential Water.
    • Be the first to learn about new arrivals, special offers, and lots more!
    • Receive promo discount codes directly in your email
  • How do I track my delivery after making payment online?

    You can easily track your delivery using the Track ID you received via email upon successful order. Click the vehicle icon at the header of this platform and use your Track ID to trigger order information.
  • Do you support any charitable or environmental causes?

    Bessential Water is committed to supporting environmental and humanitarian causes. We regularly contribute to projects that promote clean water access and sustainability.
  • What should I do if I have a concern or issue with Bessential Water?

    If you have any concerns or issues, please contact our customer support team, and we'll be happy to assist you in resolving any problems.
  • Can I visit the source of Bessential Water for a tour or to learn more about your production process?

    We're thrilled by your interest! We offer guided tours of our water source and production facilities. Please contact us to schedule a visit.
  • Is Bessential Water available for wholesale or resale?

    Yes, Bessential Water is available for wholesale and resale. If you're interested in becoming a distributor or reseller, please reach out to our sales team.
  • What steps do you take to ensure the sustainability of your water sources?

    Bessential Water is committed to protecting the environment and the sources of our water. We have conservation initiatives in place to safeguard these vital resources.
  • Are there any upcoming product innovations or new brands for Bessential Water?

    We're always exploring new ways to delight our customers. Stay tuned for announcements about product innovations and exciting new products.